Q&A

General Information

1. What is the location of the hotel?
   Anemos Luxury Grand Resort is located between Rethymnon and Chania, just outside the village of Kavros. The hotel is situated right on the beach overlooking the Sea of Crete and at a distance of:

4 km. from the fishing village of Georgioupolis

100 km. from the port of Heraklion

45 km. from the old town of Chania

20 km. from the old town of Rethymnon

2. How far is the hotel from the airport?
   Anemos Luxury Grand Resort is located 50 km from Chania Airport and 100 km from Heraklion Airport.
3. How do I contact the hotel directly?
   You can contact the hotel directly by phone at + 0030 28250 62550, by email at reservations@anemosresort.gr, or through the contact form on our website.

Reservations & Check-in/Check-out

4. What time is check-in and check-out?
   Check-in is typically from 3:00 PM onwards, and check-out is by 11:00 AM.
5. Is late check-out available?
   Yes, late check-out is available upon request, subject to availability and an extra charge. Please contact our reception desk upon arrival.
6. How many days do I have to cancel my reservation?
   Cancellation policies vary depending on the selected rate and booking conditions. For detailed information regarding your reservation, please refer to your booking confirmation or contact us directly at reservations@anemosresort.gr.
7. How can I request a special room arrangement (e.g., honeymoon, birthday celebration, accessible room)?
   Please contact our Guest Relations department directly or send us an email at reservations@anemosresort.gr to request any special arrangements. We will do our best to accommodate your needs, subject to availability.

Honeymoon & Special Packages

8. Do you offer Honeymoon packages?

Yes. We offer three honeymoon packages:

HONEYMOON PACKAGE No 1 (for free)

• Welcome drink sparkling wine upon arrival
• Romantic bed decoration (rose petals on bed)
• Refreshing towels upon arrival
• Honeymoon welcome with chilled sparkling wine, fresh fruits, selection of traaditional
• Greek wedding pastries in your room
• Luxury bath amenities
• Room upgrade upon availability
• Romantic superb breakfast served in your room
• One day free Gazebo at the beach
• Late check out upon availability

To enjoy this free offer, inform the hotel up to 14 days before your arrival and present a copy of your wedding certificate (dated within the last 4 months) at the Front Desk. This offer applies for α minimum 5-night stay in any accommodation.

HONEYMOON PACKAGE No 2 (with an additional cost)

• Welcome drink sparkling wine upon arrival
• Romantic luxurious breakfast served in your room with sparkling wine and slices of fresh fruits
• Refreshing towels upon arrival
• Romantic room decoration
• Two days free Gazebo at the beach
• Turn – Down Service every evening
• Romantic beach candlelight dinner with menu selection and wine selection
• Honeymoon welcome with chilled sparkling wine, fresh fruits, selection of traditional Greek wedding pastries in your room
• Luxurious spa treatment „Deep Relaxation Massage“( a deeply relaxing massage for the entire body and head, enriched with special essential oils – duration 60 minutes)
• Fresh flowers upon arrival
• Late check out upon availability
• Luxury bath amenities
• Room upgrade upon availability

HONEYMOON PACKAGE No 3 (with an additional cost)

• Welcome drink sparkling wine upon arrival
• Refreshing towels upon arrival
• Romantic room decoration
• Turn down service every day
• Romantic bath decoration with candles and rose petals – one evening of your choice
• Romantic beach candlelight dinner with menu and wine selection, live music & photographer
• Honeymoon welcome with chilled sparkling wine, selection of canapes, fresh fruits, selection of traditional Cretan wedding pastries in your room
• Private excursion to interesting sites ( a private jeep safari for a day tour or a private boat excursion with a captain)
• Luxurious spa treatment „Deep Relaxation Massage“ ( a deeply relaxing massage for the entire body and head, enriched with special essential oils – duration 60 minutes)
• Romantic luxurious breakfast served in your room with sparkling wine and slices of fresh fruits and canapes
• Fresh flowers upon arrival
• Luxury bath amenities
• Three days free Gazebo at the beach
• Three days free Gazebo at the beach
• Room upgrade upon availability
• Late check out upon availability

For further information or assistance regarding our honeymoon packages, please feel free to contact us at reservations@anemosresort.gr.

Transfers & Transportation

9. Do you offer transfer services?
   Yes, we provide transfer services to and from Chania and Heraklion airports to our resort at an additional charge.
   Free transfer for direct bookings:
   Guests who book directly through our official website can benefit from complimentary transfer services under special conditions:

• 7–9 nights stay: free one-way transfer to the hotel*
• 10 nights stay or more: free round-trip transfer to the hotel*

For further information or assistance, please contact us at reservations@anemosresort.gr.
*Special conditions apply.

10. Is parking available at the hotel?
    Yes, we offer on-site parking free of charge for all hotel guests. Pre-reservation is not needed.

Facilities, Dining & Services

11. Do you offer free Wi-Fi?
    Yes, complimentary Wi-Fi is available throughout the hotel, including guest rooms and common areas.
12. Can I store my luggage at the hotel?
    Yes, we offer complimentary luggage storage for guests before check-in and after check-out.
13. Do you have a fitness corner?
    Yes, our hotel features “AURA” Wellness Center and indoor/ outdoor pools, available to guests at no extra charge.
14. What activities are offered at the hotel?
    Our adult guests can also enjoy the Activity Area where they can find a Tennis Court (daylight), Mini Football, Basketball, Mini Golf, Ping Pong, Badminton, Open air Gym and an adults’ pool.
15. What is the difference between Half Board and All Inclusive?
    Half Board includes breakfast and dinner in buffet style at our main restaurant. All-Inclusive includes breakfast, lunch, and dinner in buffet style, as well as a wide variety of non-alcoholic and alcoholic drinks at all our restaurants and bars.
    For further information, please check: anemos-fact-sheet-2026-1-_.pdf

Family & Children Services

16. Can I request a baby cot in my room?
    Yes, baby cots are available upon request free of charge. Please request these when making your reservation to ensure availability.
17. What baby facilities does your hotel provide?
    For our youngest guests we have baby cot, kettle, baby bath, baby phone, food blender, bottle warmer, bottle sterilizer, kid’s toilet, babysitting(chargeable), stroller, bed rail, and high chair upon request, at the reception desk, upon arrival. Free of charge.
18. Do you provide baby food or facilities for preparing baby meals?
    Yes, we can prepare baby food upon request. Our front desk team will connect you with our Maître and Chef for assistance. We also provide a kettle, bottle warmer, and bottle sterilizer upon request.
19. Does the hotel offer babysitting services?
    Yes, babysitting services are available upon request at an additional cost.
20. Is there a kids' club at the hotel, and what are the age requirements?
    At Anemos Luxury Grand Resort, we offer a Mini Club & Children’s Playground designed for our younger guests, aged 4 to 12 years. This secure, fully equipped area is staffed by qualified professionals and features a children’s swimming pool with a water slide, a variety of toys, competitions, and a kids' cinema for movie screenings. We also host a Daily Mini Disco that welcomes children of all ages. For children under 4, they are welcome to join the Mini Club if accompanied by a parent or babysitter.