HEALTH & SAFETY INFORMATION ABOUT COVID-19

31/5/2021     

Dear Guests,

Anemos Luxury Grand Resort in order to help its guests for health and safety protocols, cooperates with a medical laboratory that can provide covid testing on spot (PCR or rapid).

In case you wish to get a PCR or a rapid test, you may contact the reception desk upon your arrival for further information and assistance.

The cost for the PCR test in the hotel is 38€ per person and the cost for rapid test is 13€ per person.

Taking actions to offer you a holiday retreat with the utmost safety, we are looking forward to welcoming you!

With Warm Regards,

The Management              

22/4/2021                    

Dear Guests,

As we welcome you back to Anemos Luxury Grand Resort, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19.

Our cleaning program will include:

Hotel staff

• All our staff members are aware and trained through seminars of how the Covid-19 virus is transmitted and able to provide information to our guests.
• All our staff members will perform a rapid test once a week

Reception desk /check-in and check-out

• It is highly recommended to use electronic registration so as to limit and avoid the long stay and queue at the reception.
• Credit or debit cards are recommended for payment of hotel costs (cash will be accepted in only exceptional cases).
• All key cards will be disinfected.
• Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.
• Signage and floor markings will be used to remind customers to keep their distance from one another.

Cleaning, disinfection, housekeeping (rooms and public areas)

• We will reinforce our sanitation services in all public areas.
• We will pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
• Meticulous cleaning and very good room ventilation will take place between stays of our guests.
• The daily cleaning service as well TV and air conditioner controls will have disposable covers.
• Fabric surfaces (e.g. furniture upholstery) will be cleaned with a steam appliance upon departure.
• The doors and windows of all rooms will be opened daily for natural ventilation.
• Individual antiseptic gels will be placed in each room.

Food services – Kitchens

• All kitchens in our hotel are following Hazard Analysis Critical Control Points (HACCP), an internationally recognized method of identifying and managing food safety related risk.

Food services – Restaurants (a la carte, buffet, breakfast rooms) and bars (indoor and outdoor)

• One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafes and bars.
• All restaurant and bar managers will implement social distancing through table spacing and guest seating.
• The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
• Disinfection of tables, counters, surfaces etc., after each use and regular airing of the outlets.
• During the meals at the Restaurants guests are obliged to wear a face mask
• Hand sanitizers will be available next to the buffets
• It is highly recommended that children should be supervised in buffet area
• Signage and floor markings will be used to remind customers to keep their distance from one another.

Playgrounds

• Overcrowding will be avoided and social distancing rules will be applied.

Mini club

• Kids disco will be available. Our team will ensure that the space for every kid will be minimum 1 square meter. Board games and other outdoor activities will be also available.

Animation program/Sports & Entertainment

• Evening shows: The audience will be only allowed to use every second chair apart from families, maintaining one seat free to the next person.
• Sports available: Tennis, archery, aqua fit, darts, boccia, table tennis

Spa services & Gym

• Social distancing rules apply (two-meter distance between staff members). Guests are allowed access only by appointment.
• Our indoor swimming pool is prohibited from operating until further notice.

Swimming pools and other recreational water facilities

• Only outdoor swimming pools in hotels are allowed to operate, according to the current legal framework (number of bathers: the crowding density in hotel pools is calculated with an index of 5 square meters of water surface per person).
• Physical distancing:

– The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) will be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.

– All seats, tables, price lists and any other items will be disinfected after a guest leaves and before used by another guest.

Shops operating in hotels

• Special floor markings will be used for guests to maintain the proper distance (1.5 meters) from one another.

Public areas (outdoor and indoor)

• We recommend avoiding the use of elevators. There will be an installation of disinfectants at elevator entrances and recommendation for use upon entrance and exit. There will be a frequent cleaning of elevators especially on “high-frequency touch points” such as handles and knobs. The number of guests using the elevator will be limited to one each time (except families and couples).
• Signage and floor markings will be used to remind customers to keep their distance from one another.
• Installation of antiseptic solutions (fixed or non-fixed devices) will be placed in all public areas.
• Hotel customers are not required to wear antibacterial face masks (unless of course they are ill/having a cold or belong to a vulnerable group) during their stay in our hotel.
• Except from the restaurants

Beach

• Physical distancing rules will be applied for seating (sunbeds, chairs, sun loungers, etc.). The layout of these seats will be as such that the distance between two people under two different umbrellas is at least 2 meters in each direction. Bathers will be discouraged from placing towels or beach mats between umbrellas.

Action Plan in case of Covid-19 incident:

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

• The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed. 
• The guest will be asked to remain in their room with the door closed, until the lab results are returned.
• Patients, who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
• If the patient has a companion who wishes to stay and take care of them, they will be given a simple surgical mask and be advised to wash their hands every time they come in contact with the patient.
• Members of staff are advised to avoid entering the patient's room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
• After discarding the protective equipment, staff are required to wash their hands thoroughly. 
• If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.

If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

• The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed. 
• The member of staff will be asked to remain in their house, in their room with the door closed, until the lab results are returned.
• Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.
• All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.
• If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.
• An investigation is then carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

Cleaning and Disinfecting a Patient's Room

• All surfaces that have come into contact with a patient are thoroughly cleaned.
• Housekeeping staff are required to use a simple surgical mask and gloves. After removing their gloves, staff are required to wash their hands thoroughly
• Fabrics are cleaned with a steam device (temperature> 70°C).

 The safety and security of our guests and staff was always and will remain our highest priority.

 Fully committed to your well-being, we are looking forward to welcoming you back!

With Warm Regards,

The Management

23/3/2021

The summer season of 2020 we succeeded in offering you safe vacations with all necessary health controls. We are prepared to keep offering you safe and stress-free holidays during the upcoming summer of 2021!

We are complied with Greek Government’s and World Health Organization operating protocols for 2021 in order to provide you a safe environment during your holidays with us in Crete.

Fully committed to your well-being, we are looking forward to welcoming you back

With Warm Regards,

The Management

20/7/2020

Action Plan in case of Covid-19 incident.

If a visitor experiences symptoms consistent with COVID-19 infection, the following will be applied:

The doctor with whom the Hotel cooperates will be called to assess the incident.

If the patient is in urgent need of hospitalization and presents a serious clinical picture, is taken to the relevant health unit as a suspected CASE OF COVID-19. In case there is no possibility of covid-19 incident management from the health infrastructure of the area, we will arrange for transport of the patient (ECAB, water ambulance, air transport) to the nearest health unit where he can manage it.

If the patient displays a mild clinical picture, a sample is taken by the physician for laboratory COVID confirmation.

The patient with a mild clinical picture remains in his room until the results of the laboratory test are communicated.

During this wait, staff are avoided entering the patient's room if there is no significant reason. If a need occurs, a staff member of the accommodation is advised to deal exclusively with the possible case.

If the guest is confirmed as a COVID case, he will be transferred to the special quarantine hotel and later to a health facility that will accommodate patients with COVID-19 if they need hospitalization.

 If the guest is not confirmed as a CASE of COVID-19, he will be treated on site with the instructions of the attending physician.

The patient will be transported by MA (simple surgical mask) and private means of transport.

1/7/2020

Beginning July 1, 2020, the Greek government has issued a new process concerning how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.

The Passenger Locator Form (PLF) is a key element of the process. All travellers are obliged to complete their PLF at least 48 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece.

You may click here to access the respective form and relevant information.

29/5/2020

Liebe Gaeste,

Wir heißen Sie wieder im  Anemos Luxury Grand Resort willkommen.

Wir sind verpflichtet, Ihnen eine sichere Umgebung zu bieten, die sich an Expertenprotokollen für die Bekämpfung von COVID-19 orientiert. Unser Unternehmen besteht aus internen und externen Experten für Lebensmittel- und Wassersicherheit, Hygiene und Infektionsprävention und Im Hotelbetrieb definiert unser Unternehmen unsere Reinigungs- und Sicherheitsstandards neu. Wir werden unsere Lösungen aktiv überwachen und weiterentwickeln, um sicherzustellen, dass wir uns weiterhin auf die Gesundheit und Sicherheit unserer Gäste und Mitarbeiter konzentrieren.

Alle unsere Mitarbeiter sind durch Seminare über die Übertragung des Covid-19-Virus informiert und geschult und können unseren Gästen Informationen zur Verfügung stellen.

Rezeption

Wir verwenden elektronische Registrierung, um den langen Aufenthalt und die Warteschlange an der Rezeption einzugrenzen und zu vermeiden.                                    

Für die Zahlung der Hotelkosten werden Kredit- oder Debitkarten empfohlen (Bargeld wird nur in Ausnahmefällen akzeptiert).                                                                   

Alle Schlüsselkarten werden desinfiziert. Obligatorische Verlängerung der Check-out- und Check-in-Zeiten (Check-out bis 11 Uhr und Check-in ab 15 Uhr), damit die Zimmer gründlich gereinigt, desinfiziert und durch natürliche Belüftung gelüftet werden können.                                                                                                        

Wir verstärken unsere sanitären Einrichtungen in allen öffentlichen Bereichen. Besonderes Augenmerk legen wir auf die Reinigung von „Hochfrequenz-Berührungspunkten“ wie Türgriffen und Aufzugsknöpfen.

Housekeeping

Zwischen den Aufenthalten unserer Gäste erfolgt eine sorgfältige Reinigung und eine sehr gute Raumlüftung.                                                                                             

TV- und Klimaanlagen Fernbedienungen haben Einwegabdeckungen.   Stoffoberflächen (z. B. Möbelpolster) werden bei der Abreise mit einem Dampfreiniger gereinigt.                                                                             

Die Türen und Fenster aller Räume werden täglich zur natürlichen Belüftung geöffnet.                                           

In jedem Raum werden individuelle antiseptische Gele platziert.                  

Der tägliche Reinigungsservice sowie das Wechseln von Bettwäsche, Kissenbezügen und Handtüchern werden vermieden. Der Reinigungsservice erfolgt alle zwei Tage gemäß dem Hygieneprotokoll der griechischen Regierung. Nur auf Anfrage der Gäste wird eine tägliche Reinigung durchgeführt.

Küche

Alle Küchen in unserem Hotel folgen den HACCP (Hazard Analysis Critical Control Points), einer international anerkannten Methode zur Identifizierung und Steuerung von Risiken im Zusammenhang mit der Lebensmittelsicherheit.

Verpflegung – Restaurant                                                                                        

(à la carte, Buffet, Frühstücksräume) und Bars (drinnen und draußen)

Ein Kunde pro zwei Quadratmeter ist in den Innen- und Außenbereichen von Restaurants, Cafés und Bars zugelassen.

Alle Restaurant- und Bar-Manager setzen soziale Distanzierung durch Tischabstände und durch Abstände der Sitzplätze um.                                        

Desinfektion von Tischen, Theken, Oberflächen usw. nach jedem Gebrauch und regelmäßiges Lüften der Luftauslässe.

Das Buffet ist mit verbesserten Hygienemaßnahmen verfügbar.        

Händedesinfektionsmittel stehen neben den Buffets zur Verfügung.

Es wird dringend empfohlen, Kinder im Buffetbereich zu beaufsichtigen. Beschilderung und Bodenmarkierungen werden verwendet, um Kunden daran zu erinnern, Abstand zueinander zu halten.

Spielplätze

Überfüllung wird vermieden und soziale Distanzierungsregeln befolgt.

Mini Club

Kinderdisco findet statt. Unser Team stellt sicher, dass der Platz für jedes Kind mindestens 1 Quadratmeter beträgt. Brettspiele und andere Outdoor-Aktivitäten sind ebenfalls möglich.

Animationsprogramm / Sport & Unterhaltung

Abendshows: Das Publikum darf nur jeden zweiten Stuhl mit Ausnahme von Familien benutzen, um den Abstand zur nächsten Person zu halten.

Sportarten möglich: Tennis, Bogenschießen, Yoga, Aqua Fit, Dart, Boccia, Tischtennis

Wellnessangebote & Fitnessraum

Es gelten soziale Distanzierungsregeln (zwei Meter Abstand zwischen den Mitarbeitern). Der Zutritt ist nur nach Vereinbarung möglich.

Unser Innenpool ist bis auf Weiteres nicht in Betrieb.

Swimmingpools und andere Freizeitwassereinrichtungen

Nach den geltenden gesetzlichen Bestimmungen dürfen nur Außenpools in Hotels betrieben werden. (Anzahl der Badegäste: Die Überfüllungsdichte in Hotelpools wird mit einem Index von 5 Quadratmetern Wasseroberfläche pro Person berechnet)

Körperliche Distanzierung:

Die Anordnung der Sitze auf Schwimmbaddecks (Sonnenliegen, Stühle, Sonnenliegen usw.) ist so, dass der Abstand zwischen den Enden der Sitze von zwei Personen unter zwei verschiedenen Sonnenschirmen in jeder Richtung mindestens 2 Meter beträgt.                                  

Alle Sitzplätze, Tische, Preislisten und sonstigen Gegenstände werden nach dem Verlassen eines Gastes und vor der Nutzung durch einen anderen Gast desinfiziert.

Geschäfte in Hotels

Für die Gäste werden spezielle Bodenmarkierungen verwendet, um den richtigen Abstand (1,5 Meter) voneinander einzuhalten. 

Öffentliche Bereiche (Außen und Innen)

Wir empfehlen, die Nutzung von Aufzügen zu vermeiden. An allen Aufzugseingängen sind Händedesinfektionsspender installiert und es wird empfohlen diese beim Ein- und Ausstieg zu verwenden. Aufzüge werden häufig gereinigt, insbesondere an „Hochfrequenz-Berührungspunkten“ wie Griffen und Knöpfen. Die Anzahl der Gäste, die den Aufzug benutzen, ist jeweils auf einen begrenzt (außer für Familien und Paare)                                                                                              Beschilderung und Bodenmarkierungen werden verwendet, um Kunden daran zu erinnern, Abstand zueinander zu halten.  Die Anbringung von antiseptischen Lösungen (feste oder nicht feste Geräte) erfolgt in allen öffentlichen Bereichen.                Hotelgäste müssen während ihres Aufenthalts in unserem Hotel nur in den Restaurants antibakterielle Gesichtsmasken tragen (es sei denn, sie sind krank / erkältet oder gehören einer gefährdeten Gruppe an).

Strand

Körperliche Distanzierungsregeln gelten für Sitzplätze(Sonnenliegen, Stühle, Liegestühle usw.).                                                    Die Anordnung dieser Sitze ist so, dass der Abstand zwischen zwei Personen unter zwei verschiedenen Schirmen 2 Meter in jede Richtung und Schirme 4 Meter voneinander beträgt.

Badegäste werden davon abgehalten, Handtücher oder Strandmatten zwischen die Sonnenschirme zu legen

21/3/2020

Dear Guests,

We want to inform you that the Greek Government in order to prevent the spread of Covid-19 has taken strict measures which concern the tourism industry. According to the ministerial announcement, all seasonal hotel openings will be postponed to May 1st. We will keep you informed about any further news.

Please stay safe and strong.

“When the time is right we will be there for you, to dive into the Cretan Dream together.”

With Warm Regards,
The Management

12/3/2020

Dear Guests,

Respecting World Health Organization and Greek government’s guidelines, we adopted strict measures in order to protect the public health from the spread of Coronavirus. Our hearts and thoughts are with everyone affected around the world.

OUR CANCELLATION POLICY

In these difficult times, we offer to our guests extra flexibility to organize their future holidays. Book now, pay later! 

For Reservations with arrival date until 15/6:
No deposit for booking is needed. In case of cancellation 3 days prior to arrival, there is no cancellation fee. 100% of the reservation will be charged 2 days prior to arrival.

For Reservations with arrival date from 16/6:
No deposit for booking is needed. In case of cancellation 14 days prior to arrival, there is no cancellation fee. 100% of the reservation will be charged 13 days prior to arrival. 

Book your reservation through our website and benefit from our special offers.

SAFETY & HEALTH PROTECTION

The safety and security of our guests is our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to coronavirus we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols more rigorous. We are looking forward to welcoming you in our hotel soon.

“When the time is right we will be there for you, to dive into the Cretan Dream together.”

Anemos Luxury Grand Resort
Kavros Apokoronou, Georgioupolis 73007 Chania, Crete, Greece
Email: info@anemosresort.gr